Return Policy
Last updated:
Our Quality Commitment
At Quezezea, we stand behind the quality of our natural fabric curtains. We want you to be completely satisfied with your organic cotton, linen, or hemp window treatments and their contribution to your healthier indoor environment.
This return policy outlines our procedures for returns, exchanges, and warranty coverage to ensure you have confidence in your investment in natural fabric curtains.
Return Eligibility
Standard Natural Fabric Curtains
- 30-day return window from delivery date
- Must be in original, unused condition
- All original packaging and labels must be included
- No alterations or modifications
- Must pass our quality inspection upon return
Custom Natural Fabric Orders
Custom-made curtains tailored to your specific measurements are generally not returnable unless:
- There is a manufacturing defect in the natural fabric
- The order was incorrectly processed by our team
- The organic cotton, linen, or hemp material does not match what was ordered
Return Process
Step 2: Authorization
Receive return authorization number and detailed instructions for your natural fabric curtains
Step 3: Package & Ship
Carefully package curtains in original materials and ship to our return center
Refund Information
Processing Times
- Inspection: 3-5 business days after we receive your returned natural fabric curtains
- Refund Processing: 5-7 business days after approval
- Credit Card Refunds: May take 1-2 additional billing cycles to appear
Refund Amounts
Full Refund: Product price for approved returns in perfect condition
Partial Refund: May apply if curtains show signs of use or minor damage
Shipping Costs: Original shipping fees are non-refundable unless return is due to our error
Exchanges
We're happy to exchange your natural fabric curtains for:
- Different fabric type (organic cotton to linen, hemp to cotton, etc.)
- Different color or pattern in the same fabric
- Different size (subject to availability and potential price adjustment)
Exchange Process: Follow the same return process above, but specify you want an exchange. We'll send your new natural fabric curtains once we receive and approve the returned items.
Warranty Coverage
Natural Fabric Quality Warranty
We provide a 2-year warranty on the natural fabric quality of our curtains, covering:
- Fabric tears or holes that develop under normal use
- Color fading beyond normal expectations for natural materials
- Seam failures or construction defects
- Hardware failures (rods, rings, grommets)
Not Covered by Warranty
- Damage from improper care or cleaning
- Normal wear and aging of natural fabrics
- Damage from pets, accidents, or misuse
- Alterations made by third parties
- Exposure to excessive heat, chemicals, or sunlight
Installation Services
For curtains with professional installation:
- Installation service is guaranteed for 30 days
- We'll return to adjust or fix any installation issues at no charge
- If you're not satisfied with the installation, we'll remove and refund the service fee
- Natural fabric curtain products remain subject to standard return policy
Non-Returnable Items
For health and quality reasons, we cannot accept returns of:
- Curtains that have been washed or dry cleaned
- Items showing signs of installation (nail holes, hardware marks)
- Natural fabric curtains exposed to smoke or strong odors
- Items returned after the 30-day return window
- Curtains without original packaging or labels
Return Shipping
Customer Responsibility
- Changed mind or wrong size order
- Color doesn't match expectations
- No longer needed
We Cover Shipping
- Manufacturing defects
- Wrong item shipped
- Damage during shipping
Contact for Returns
Before returning your natural fabric curtains, please contact us to discuss your concerns. Often, we can resolve issues through care guidance or minor adjustments.
Quezezea Returns Department
Phone: +1 212 702 0800 (Mon-Fri 9 AM - 6 PM)
Email: info@quezezea.world
Address: 200 Lexington Avenue, Suite 1616, New York, NY 10016, United States
Response Time: Within 24 hours during business days
Policy Updates
This return policy may be updated to reflect changes in our natural fabric curtain offerings or business practices. The most current version will always be available on quezezea.world with the updated date noted above.